Shipping Policy

Shipping Policy – Hitamveda

Last Updated: 28 October 2026

At Hitamveda, operated by Hitamveda Enterprises, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping Policy explains our shipping charges, payment-based delivery options, and general shipping procedures for orders placed through our website.

By placing an order on our website, you agree to the shipping terms outlined below.

1. Shipping Charges

Shipping charges depend on the order value and the payment method selected at checkout. Please review the following rates before placing your order.

A. Cash on Delivery (COD)

Customers selecting Cash on Delivery will be charged shipping fees according to the order value:

  • Orders below ₹399: ₹80 shipping charge.

  • Orders of ₹399 and above: ₹50 shipping charge.

The applicable shipping charge will be displayed at checkout before you confirm your order.

B. Online Payment

Customers choosing an available online payment method will be charged shipping fees according to the order value:

  • Orders below ₹399: ₹29 shipping charge.

  • Orders of ₹399 and above: Free shipping.

Free shipping applies to eligible orders paid online, subject to the applicable terms and availability of the online payment option at checkout.

2. Shipping Charges at a Glance

Order Value Cash on Delivery Online Payment
Below ₹399 ₹80 ₹29
₹399 and above ₹50 Free

The final shipping charge applicable to your order will be displayed at checkout before payment or order confirmation.

3. Order Processing

Once your order has been successfully placed, we will begin processing it for dispatch.

Order processing times may vary depending on product availability, order volume, verification requirements, and other operational factors.

For Cash on Delivery orders, we may contact you to confirm your order or delivery details before dispatch.

4. Shipping and Delivery

Delivery timelines may vary depending on the delivery address, courier availability, serviceability of the location, and other logistical factors.

Once your order has been dispatched, shipment details or tracking information may be provided where available.

We aim to dispatch and deliver orders as efficiently as possible. However, delays may occasionally occur due to courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

5. Incorrect Address and Delivery Issues

Customers are responsible for providing an accurate and complete shipping address, contact number, and other necessary delivery details when placing an order.

Hitamveda will not be responsible for delivery issues arising from incorrect or incomplete information provided by the customer, subject to applicable law.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will try to assist you if the order has not already been dispatched.

6. Cash on Delivery Orders

For COD orders, payment must be made when the order is delivered, according to the courier's payment procedure.

The applicable COD shipping charge will be included in the order total shown at checkout.

Customers are requested to provide a valid contact number and be available to receive their delivery. Order confirmation may be required before dispatch.

7. Online Payment Orders

For prepaid orders, customers can use the online payment methods made available at checkout.

Orders will be processed subject to successful payment confirmation. If a payment fails or remains unconfirmed, the order may not be processed until the payment status is verified.

Eligible orders of ₹399 and above paid online qualify for free shipping, while online-paid orders below ₹399 incur a shipping charge of ₹29.

8. Undelivered or Returned Shipments

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or the customer's unavailability, the courier may return the shipment to us.

If this happens, please contact our support team for assistance. Any reshipment, cancellation, or refund will be handled according to the circumstances of the order, our applicable policies, and relevant legal requirements.

9. Damaged or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us promptly and provide your order details along with clear photographs and videos of the issue.

Our team will review the information and guide you through the appropriate resolution under our Return & Exchange Policy.

For more information, please refer to our Return & Exchange Policy available on our website.

10. Contact Us

If you have any questions about shipping charges, order dispatch, delivery status, or shipping-related concerns, please contact us using the details below.

Business Name: Hitamveda Enterprises

Email: hitamveda@gmail.com

Phone / WhatsApp: +91 82698 19080

Business Address: Punjabi Bag, Sabalgarh, Madhya Pradesh, India

Website: https://www.hitamveda.com/

We appreciate your trust in Hitamveda and thank you for shopping with us.

About Us

Rooted in Ancient Wisdom, Crafted for Modern Beauty

As an Ayurvedic doctor, I often saw people struggling with hair and skin concerns even after using many Ayurvedic products. Over time, I realized that many products in the market were using the name of Ayurveda, but not truly following authentic Ayurvedic principles, ingredients, or preparation methods. Many formulations were focused more on trends than real Ayurvedic wisdom.

This became deeply personal for me during my postpartum phase, when I experienced severe hair fall myself. Many products did not help me the way I expected. That is when I started creating and using my own Ayurvedic oil based on authentic principles. Along with making changes in my diet according to my prakriti, I finally started seeing real improvement.

I also have very sensitive skin and could never tolerate heavy chemical-based or random skincare products. I always searched for pure and gentle formulations that actually suited my skin. This personal experience inspired me to create skincare products with the same philosophy of authenticity and mindful care.

Discover Our Collection
Pure Ingredients
100% natural botanicals
Authentic Ayurveda
5000 years of wisdom
Handmade
Crafted with care
Cruelty Free
Never tested on animals